Course curriculum

  • 1

    Welcome to the course!

    • Welcome

    • How to use this course

    • Before you get started...
  • 2

    Creating a matrix of systems

    • The importance of systems

    • Collecting data

    • Creating the 'systems matrix'

    • Creating systems

    • Publishing your 'systems matrix'

    • Assignments

    • Chapter 2 Quiz
  • 3

    Keeping track of it all

    • Keeping track of it all

    • Finding the right POS system

    • Internal documentation

    • Assignments

    • Chapter 3 Quiz
  • 4

    Policies

    • The importance of creating policies

    • Discounts

    • Payments

    • Refunds + exchanges

    • Warranties + redo's

    • Employee manual

    • Assignments

    • Chapter 4 Quiz
  • 5

    Summary

    • Sara's final thoughts

    • Downloads + Links

    • Congratulations!